Your Data, Your Rights
ok plus Privacy Policy
This Privacy Policy explains what personal information ok plus collects from players in the Philippines, how we use it, and the rights you have over your own data. We are committed to handling your information responsibly and transparently at every step.
What We Collect, How We Use It, and Your Rights
1. Information We Collect
When you register an account on ok plus, we collect personal information including your full name, date of birth, email address, mobile number, and a valid Philippine government-issued ID for identity verification. During normal platform use, we also collect transactional data such as deposit and withdrawal records, bet history, and game activity logs. Technical data — including your device type, browser, IP address, and session timestamps — is collected automatically to maintain platform security and improve performance. We do not collect sensitive personal information beyond what is necessary to operate a licensed gaming platform in the Philippines. All data collection is carried out in accordance with applicable Philippine data protection law.
2. How We Use Your Information
ok plus uses your personal data primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure compliance with responsible gaming obligations. We also use data to detect and prevent fraud, money laundering, and unauthorised account access. Aggregated and anonymised usage data helps us improve platform features, game offerings, and the overall mobile experience for Filipino players. We may send you account-related notifications — such as transaction confirmations and security alerts — via email or SMS. We will not use your data for unsolicited marketing without your explicit consent, and you may withdraw that consent at any time by contacting our support team.
3. Sharing Your Data
ok plus does not sell your personal data to third parties under any circumstances. We may share limited data with trusted service providers — such as payment processors like GCash and Maya, identity verification partners, and cloud infrastructure providers — solely to deliver the services you use on our platform. These partners are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose data to Philippine regulatory authoritieswhen required by law, court order, or as part of our licensing obligations. Any such disclosure will be limited to the minimum information necessary to satisfy the legal requirement.
4. How We Protect Your Data
ok plus applies industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account data is stored in protected environments with restricted access controls. Our internal teams undergo regular training on data handling best practices, and access to personal data is limited strictly to staff who need it to perform their roles. We conduct periodic security reviews to identify and address potential vulnerabilities in our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and without undue delay.
5. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and financial record-keeping obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to licensed gaming operators in the Philippines. Once the retention period has expired and there is no legal basis to continue holding your data, we will securely delete or anonymise it. If you request account closure, we will begin the data retention countdown from the date your account is formally closed. You may contact our support team at any time to ask about the specific retention period applicable to your account data.
6. Your Rights as a Data Subject
As a registered player and data subject under Philippine data protection law, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for your data to be deleted where there is no longer a lawful basis for us to retain it. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a portable format. To exercise any of these rights, contact our support team directly — we aim to respond to all data subject requests within 30 days. If you believe your data rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Quick Answers
Common Privacy Questions from Filipino Players
Short, plain-language answers to what players ask most about data handling on ok plus.
No. ok plus does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is shared only with service providers who help us operate the platform — such as payment processors and identity verification partners — and only under strict data processing agreements. These partners are not permitted to use your data for their own purposes. We take your privacy seriously and will never monetise your personal information.
You can request a copy of the personal data ok plus holds about you by contacting our support team directly via the email address listed in the footer of this page. Please include your registered account email and a brief description of the data you are requesting. We will verify your identity before processing the request to ensure your data is not disclosed to anyone else. We aim to fulfil all data access requests within 30 days of receipt. There is no fee for a standard data access request.
When you close your ok plus account, we are required by Philippine law to retain certain records — including transaction history and identity verification documents — for a minimum period to comply with anti-money laundering and gaming regulatory requirements. After the mandatory retention period has passed, your data will be securely deleted or anonymised so it can no longer be linked back to you. During the retention period, your data will not be used for any active marketing or platform purposes. If you have questions about what data is retained after account closure, contact our support team for a clear explanation specific to your account.
Yes. All payment transactions on ok plus — including GCash, Maya, and bank transfers in Philippine pesos — are processed through encrypted, secure payment channels. ok plus does not store full payment credentials such as bank account numbers or e-wallet PINs on our servers. Payment data is handled directly by our licensed payment processing partners who maintain their own rigorous security standards. Transaction records are retained only as required for financial compliance and are protected by the same access controls that apply to all personal data on our platform. If you notice any suspicious activity on your account, contact our support team immediately.
Ready to Play?
Your Privacy Is Protected — Now Let's Play
Now that you know how ok plus handles your data, create your free account and enjoy sports betting, fish games, and bingo — all in Philippine pesos, all on your mobile browser.